Last updated: May 22, 2026
By accessing or using the RepConnect platform (the "Service"), you agree to be bound by these Terms of Service ("Terms"). The Service is provided by Blackwolf AI USA, LLC ("Provider," "we," or "us") to its customer organizations and the authorized users of those organizations. If you do not agree to these Terms, you may not access or use the Service. We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.
RepConnect is a cloud-based sales-rep activation platform that customer organizations license from Provider. It provides tools for rep onboarding and account management, work-order intake and capture, TCPA opt-in and consent collection, payment-information capture via PCI-compliant tokenization, and related dispatch and operational workflows. The Service is offered on a subscription basis to customer organizations and is accessed by their authorized users through role-based portals. Features may be added, modified, or deprecated over time as the Service evolves. Provider's role is to provide the software platform; the customer organization is responsible for the underlying customer relationships, consents, authorizations, and transactions executed through the Service.
Access to the Service is managed by authorized administrators within your customer organization. There is no public self-registration. Accounts are created by an administrator or through an approved access-request process. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to provide accurate and complete information during registration and to keep your account information current. Accounts are for individual use and may not be shared.
You agree to use the Service only for its intended business purpose. You may not:
The Service, including all software, code, algorithms, user-interface designs, visual elements, documentation, logos, trademarks (including "Blackwolf AI USA" and "RepConnect"), and related materials, is and remains the exclusive property of Provider. All rights not expressly granted herein are reserved by Provider.
Subject to your compliance with these Terms, Provider grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service solely for the internal business operations of your customer organization during its subscription term. This license does not convey any ownership interest in the Service or any of its components.
Any feedback, suggestions, enhancement requests, or ideas you provide regarding the Service may be used by Provider to improve the Service without any obligation or compensation to you.
Provider supplies the software platform only. Any consumer-facing transaction processed through the Service — including payment authorizations, recurring-charge consents, TCPA opt-ins, service-activation agreements, and the underlying customer relationship — is between the customer organization (the entity that licenses the Service) and the consumer. Provider is not a party to those transactions and does not collect authorizations in its own name. Consumer-facing terms and privacy notices applicable to those transactions are published by the customer organization separately and govern those relationships independently of these Terms.
Your use of the Service is also governed by our Privacy Policy, which describes how we collect, use, and protect information when you use the Service.
Data that you and your customer organization enter into the Service ("Customer Data") — including rep profiles, work-order details, consumer contact information, consent records, and tokenized payment references — remains the property of the customer organization. Provider accesses Customer Data only as necessary to operate, maintain, and improve the Service. We do not sell, rent, or trade Customer Data to third parties.
You are responsible for ensuring that your use of the Service complies with all applicable data-protection laws and that the customer organization has obtained any necessary consents — including TCPA written express consent where required — for the data input into the Service.
The Service is provided "as is" and "as available" without warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Provider does not warrant that the Service will be uninterrupted, error-free, or completely secure. Provider does not guarantee the accuracy of geocoding, distance calculations, payment-tokenization results, SMS delivery, push-notification delivery, or consent-record audit trails. Third-party services integrated with the platform (including mapping, hosting, payment-processing, and messaging providers) are subject to their own terms and availability.
To the maximum extent permitted by law, Provider shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, revenue, data, business opportunities, or goodwill, arising out of or related to your use of the Service.
Without limiting the foregoing, Provider is not liable for: missed appointments or scheduling errors; lost business opportunities; failures in SMS, push-notification, or email delivery; third-party service outages; payment-processor disputes or chargebacks; or data loss beyond what is recoverable from standard backups. Provider is also not liable for any disputes, claims, or damages arising from the underlying transaction between the customer organization and a consumer; those are governed by the customer organization's own terms.
Provider's total aggregate liability for all claims arising out of or related to these Terms or the Service shall not exceed the total fees paid to Provider by the customer organization during the twelve (12) months immediately preceding the event giving rise to the claim.
Provider strives to maintain high availability of the Service but does not guarantee specific uptime percentages. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control. Provider reserves the right to modify, update, or discontinue any feature or aspect of the Service at any time. We will make reasonable efforts to provide notice of significant changes when feasible.
Provider may suspend or terminate your access immediately if you violate these Terms, if the customer organization's subscription terminates or lapses, or if required by law. Upon termination, your access to the Service will cease.
These Terms shall be governed by and construed in accordance with the laws of the State of Texas, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Service shall be resolved through binding arbitration conducted in Dallas County, Texas, in accordance with the rules of the American Arbitration Association. Each party shall bear its own costs and attorneys' fees in connection with any such proceeding.
These Terms constitute the entire agreement between you and Provider regarding the Service and supersede all prior agreements, understandings, and communications, whether written or oral.
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Provider's failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
You may not assign or transfer your rights under these Terms without Provider's prior written consent. Provider may assign its rights and obligations under these Terms without restriction.
Neither party shall be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, internet or telecommunications failures, government actions, or pandemic-related disruptions.
If you have questions about these Terms, please contact us at: legal@blackwolfai.com
Blackwolf AI USA, LLC
RepConnect is a Blackwolf AI USA product